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Threat Detection & Response
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Success Story

Securing Dental Patient Data in the Cloud

Pacific Dental Services Upgrades Digital Security with Qualys TotalCloud

Healthcare
13k
Employees
US National
Website

Executive Summary

Founded in 1994, Pacific Dental Services partners with independent dentists and clinicians to provide business support to their dental practices with proven technology, industry best practices, highly skilled support staff, and a commitment to ongoing training and education.

Pacific Dental Services uses Qualys TotalCloud for comprehensive security assessment, visibility, and remediation across hundreds of cloud assets for safe, always-on access to vital clinical systems used by more than 900 supported offices in 25 states across the U.S.

Customer Environment

Hybrid cloud infrastructure
900+ Remote dental clinics
Supports data services and backup for typical on-premises dental equipment such as dental impressions and 3D intraoral image capture, and related electronic health records (EHR)
Supports general IT, security, and back-office services

Business Background

Every day, dentists at more than 900 clinics across the U.S. depend on digital services from Pacific Dental Services to deliver high-quality care to their patients. Malware, zero-day attacks, and other cyber events can easily knock these clinics offline, pose risks of exposing confidential patient data, and prevent ongoing patient care.

The customer required an easier-to-use and more robust solution to provide reliable, faster, and comprehensive protection for the supporting hybrid cloud environment.

Business Challenges

Protecting dental patients and clinicians from the negative impacts of a security breach
Simplifying the process of achieving cloud security and compliance
Minimising or eliminating involvement of remote dental clinics in cloud security operations
Accelerating the pace of threat response by security analysts
Ensuring security compliance of electronic health records such as the Health Insurance Portability and Accountability Act (HIPAA)

TotalCloud requires minimal initial setup and virtually no ongoing manual administration. It’s one of the few tools in our environment that we can set and forget, which frees my team to focus on securing our environments.

The Solution

To augment its security capabilities, Pacific Dental Services selected Qualys TotalCloud – a comprehensive and flexible Cloud-Native Application Protection Platform (CNAPP) that provides unified vulnerability, threat, and posture management across multi-cloud environments. As an integrated platform, TotalCloud continuously discovers and monitors workloads, providing real-time, high-fidelity threat detection for active exploits, context-based prioritization, auto-patching of vulnerabilities, and automated remediation.

Qualys TotalCloud proactively detects risks such as unencrypted Amazon S3 buckets, shared passwords, and improperly configured cloud assets. Using a single, simple-to-use dashboard, the company’s analysts can prioritize remediation activities effectively using Qualys TruRisk scores, which are based on dynamic factors including severity, asset criticality, and business risk.

Qualys Difference

Consolidated multiple security tools into a single platform for vulnerability management, workload protection, cloud security posture management, cloud detection and response
Simplified the process of managing and securing hybrid multi-cloud environments
Improved detection rate of threats such as malware, ransomware, and zero-days in real time with insights four hours faster than the previous approach
Rise in efficiency of analysts for cloud threat investigation and response
Now use data from Qualys TotalCloud to enrich data in other security solutions to help analysts make better decisions

Our ultimate goal is to gain a simple, consolidated view of security threats across our entire environment and harness automated workflows to detect vulnerabilities and respond to threats automatically.

Business
Outcomes

Ensures continuous availability of medical and business services for more than 900 remote dental clinics

Leaders have peace of mind that Pacific Health Services is safe from cloud breaches

Comprehensive platform meets all Pacific Dental Services requirements for cloud security assessment, visibility, and remediation

Enables automatic generation of security documentation for HIPAA compliance audits

Continuously discovers and monitors all cloud workloads including known and previously unknown assets

One reason we selected Qualys is that it’s extremely easy to get started.