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Login FAQ.

Qualys Platform

How do I access the Qualys platform?

Here's how to identify and access your Qualys platform. You can also view the Platform Status of all Qualys platforms.

Why do I get an "Invalid credentials" error?

The user login and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that user logins and passwords are case sensitive so make sure Caps Lock is turned off.

I don't know my user login. How can I find it?

Contact another user in your account and request that they look it up for you. To do this, the other user can go to the Users section and locate your account in the list. Your user login is displayed in the Login column.

I don't know my password. Can it be reset?

Yes, your password can be reset. If you have lost or forgotten you password, click the Forgot Password link on the login page. We’ll walk you through the steps to get a new password.

If you are the only user in the subscription and you've lost your password, then please visit www.qualys.com/support to have your password reset.

I got the error "The activation key is not valid" when I clicked on the activation link in my email. What does this mean?

The new activation link is a one-time-only link. Once the link has been activated, it will no longer function. This protects you in the event someone intercepts your email. Double-clicking the link will also cause it to deactivate. Some corporate networks use devices that will check the link prior to email delivery. These devices may also cause the link to deactivate.

Follow the instructions in "I don't know my password. Can it be reset?" above to receive another email with a link to new login credentials.

How do I change my password?

Log into Qualys. Select Change Password below your user name (in the top right corner). Follow the instructions on the screen and click Save.

PCI Platform

Why do I get an "Invalid credentials" error?

The user login and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that user logins and passwords are case sensitive so make sure Caps Lock is turned off.

I don’t know my user login. How can I find it?

Contact another user in your account and request that they look it up by going to Account > Users and selecting Edit for your account. Your user login is displayed on the Edit User page.

I don’t know my password. Can it be reset?

Yes, it’s easy to do. Click the Forgot Password link on the login page to have a new password automatically generated for you. You will receive an email with a link to your new credentials. Alternatively, contact another user in your account and request that they reset your password by going to Account > Users and selecting Edit for your account. They can click Reset Password on the Edit User page. A new password is automatically generated and an email with login instructions is sent to you.

If you need additional help, please visit www.qualys.com/support.