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  • Qualys Endpoint Security

    Advanced endpoint threat protection, improved threat context, and alert prioritization

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    Extend detection and response beyond the endpoint to the enterprise

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Login FAQ.

Qualys Platform

How do I access the Qualys platform?

Here's how to identify and access your Qualys platform. You can also view the Platform Status of all Qualys platforms.

Why do I get an "Invalid credentials" error?

The username and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that usernames and passwords are case sensitive so make sure Caps Lock is turned off.

I don't know my username. How can I find it?

Contact another user in your account and request that they look it up for you. To do this, the other user can go to the Users section and locate your account in the list. Your username is displayed in the Login column.

I don't know my password. Can it be reset?

Yes, your password can be reset. If you have lost or forgotten you password, click the Forgot Password link on the login page. We’ll walk you through the steps to get a new password.

If you are the only user in the subscription and you've lost your password, then please visit www.qualys.com/support to have your password reset.

I got the error "The activation key is not valid" when I clicked on the activation link in my email. What does this mean?

The new activation link is a one-time-only link. Once the link has been activated, it will no longer function. This protects you in the event someone intercepts your email.

Double-clicking the link will cause it to deactivate. In this case, follow the instructions in "I don't know my password. Can it be reset?" above to receive another email with a link to new login credentials.

Additionally, many customers use third-party tools which can access one-time links and may cause them to deactivate for new user registrations and password reset attempts. This can usually be resolved by ensuring that obmail.qualys.com is white-listed in the network security protocols. The Qualys engineering team is developing a new mechanism which will not be prone to this condition for our customers who have adopted these added levels of security within their infrastructure.

How do I change my password?

Log into Qualys. Select Change Password below your user name (in the top right corner). Follow the instructions on the screen and click Save.

PCI Platform

Why do I get an "Invalid credentials" error?

The username and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that usernames and passwords are case sensitive so make sure Caps Lock is turned off.

I don’t know my username. How can I find it?

Contact another user in your account and request that they look it up by going to Account > Users and selecting Edit for your account. Your username is displayed on the Edit User page.

I don’t know my password. Can it be reset?

Yes, it’s easy to do. Click the Forgot Password link on the login page to have a new password automatically generated for you. You will receive an email with a link to your new credentials. Alternatively, contact another user in your account and request that they reset your password by going to Account > Users and selecting Edit for your account. They can click Reset Password on the Edit User page. A new password is automatically generated and an email with login instructions is sent to you.

If you need additional help, please visit www.qualys.com/support.