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IT and Security Alignment

How to Integrate Cybersecurity in Your ITSM Practice

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The disconnect between IT and cybersecurity teams stems from their contrasting views of service delivery and risk management—often creating potential inefficiencies and conflicts that can result in increased exposure to threats if left unaddressed.

According to Gartner, “two of the top five IT Infrastructure & Operations (I&O) priorities are infrastructure resilience and risk reduction. By prioritizing cybersecurity within I&O, businesses can better safeguard their critical assets, such as customers data, intellectual property and sensitive information.”1

Qualys seamlessly brings these worlds together with Qualys CyberSecurity Asset Management (CSAM)—the industry-leading cyber risk and security platform that bi-directionally syncs with your CMDB to turbocharge cyber risk protection across your constantly evolving attack surface.

Fill out the form to see Gartner recommendations on integrating cybersecurity within your ITSM practice.

1Source: Gartner, How to Integrate Cybersecurity in Your ITSM Practice, Chris Laske, Joe Rogus, Craig Porter, 24 August 2023
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“The CISO might refer to the asset inventory within the security program, while the CIO points to the CMDB. But why can’t they both be right? The CMDB has long been associated with tasks like tracking hardware and software assets, managing configuration changes, and facilitating IT service management. However, its potential as a security asset often goes overlooked,” said Kunal Modasiya, VP, Product Management, Attack Surface Management & AppSec for Qualys.

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