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24/7/365 customer & technical support

Free training and support for all customers

Training & Certification

Get the knowledge, skills and credentials you need to deploy and operate an enterprise security program.

Take Courses Any Time
Train on your own schedule with self-paced online courses, or take instructor-led courses either in person or online. Complete training and pass the certification exam to become a Qualys Certified Specialist and receive a certificate of training.
Training courses

Online Training Library
The Qualys video series gives you immediate access to a large video library of topics covering Qualys.
Training library

Telephone Support

Telephone Support is free to all Qualys customers, and is designed to provide quick access to our Security Engineers for any of your network security needs.

United States
+1 650 801 6161
+1 866 801 6161 toll free
Global numbers

Response Time
Qualys’ policy is to respond to all Qualys customer cases promptly, within 48 hours. An incident ticket is assigned a priority number based on the nature of the issue.
Service level agreement (SLA)

Online Support

Online support provides self-service documentation and tips to perform network security audits and vulnerability management with Qualys. You have access to online technical assistance, a troubleshooting guide, FAQs, and more.
Submit a support request

Local Language Support

Customer support is available in English, Spanish, French, Mandarin, Japanese, and Hindi.

Support is provided in other languages with the help of local Sales Engineering teams who can assist with triage and coordination.

Call Support

United States

+1 650 801 6161
+1 866 801 6161 toll free


+61 3 8737 9392


+60 3 9212 5503

Middle East

+1 650 801 6161


+63 2 231 2202

United Kingdom

+44 800 098 8563