Free Product Training &
24 x 7 x 365 Global Support
Our dedicated staff of Security Engineers specializes in network security to assist customers quickly and effectively. Qualys technical support is offered at no additional cost, and provides free product training options including: in-person and online technical training and certification workshops, access to annual and regional user conferences, and an online video training library.
Free Product Training
Technical Training &
Certification Workshops
Introduction to Training Classes
In-Person & Online
The QualysGuard Training & Certification Program provides security professionals with the knowledge, skills and credentials necessary to deploy and operate an enterprise vulnerability management system. Attendees who complete the workshop and pass the certification exam become QualysGuard Certified Specialists and are issued a certificate of training.
Locations & Dates
Online Training Library
The QualysGuard video series gives you immediate access to a large video library of topics covering QualysGuard.
View Training Library
Telephone Support
Telephone Support is free to all QualysGuard® customers, and is designed to provide quick access to our Security Engineers for any of your network security needs.
US & Canada
1 (650) 801 6161
1 (866) 801 6161 toll free
Europe/International
+44 (0)1753 872102 (UK) or
+33 1 41 97 35 81 (France)
Response Time
Qualys' policy is to respond to all QualysGuard customer cases promptly, within 24 hours. An incident ticket is assigned a priority number based on the nature of the issue.
Service Level Agreement (SLA)
Online Support
Online support provides self-service documentation and tips to perform network security audits and vulnerability management with QualysGuard®. You have access to online technical assistance, a troubleshooting guide, FAQs, and more.
