Login Troubleshooting
Index of FAQs
QualysGuard login troubleshooting
How do I access QualysGuard?
Access QualysGuard through one of the following sites:
- US Data Center: https://qualysguard.qualys.com
- Europe Data Center: https://qualysguard.qualys.eu
Why do I get an "Invalid credentials" error?
The user login and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that user logins and passwords are case sensitive so make sure Caps Lock is turned off.
Don't know your password? Any Manager or a Unit Manager in your business unit can reset it. The other user should log into their account and go to the Users section. They need to locate your account in the list and select Edit from the Quick Actions menu. On the Edit User page, go to Options and click the Change button in the Password section. A new password is automatically generated and an email with login instructions is sent to you.
Don't know your user login? Contact another user in your account and request that they look it up for you. To do this, the other user can go to the Users section and locate your account in the list. Your user login is displayed in the Login column.
If you need additional help, email Customer Support at support@qualys.com.
I don't know my password. Can it be reset?
Yes, your password can be reset. If you have lost or forgotten your password, contact a Manager in the subscription (or a Unit Manager in your business unit) and request that they reset your password through QualysGuard. A new password is automatically generated and an email with login instructions is sent to you.
If you are the only user in the subscription and you've lost your password, then please contact Qualys Support at support@qualys.com to have your password reset.
I got the error "The activation key is not valid" when I clicked on the activation link in my email. What does this mean?
The new activation link is a one-time-only link. Once the link has been activated, it will no longer function. This protects you in the event someone intercepts your email. Double-clicking the link will also cause it to deactivate. Some corporate networks use devices that will check the link prior to email delivery. These devices may also cause the link to deactivate.
Follow the instructions in "I don't know my password. Can it be reset?" above to receive another email with a link to new login credentials.
How do I change my password?
Log into QualysGuard. Select Change Password below your user name (in the top right corner). Follow the instructions on the screen and click Save.
QualysGuard PCI login troubleshooting
Why do I get an "Invalid credentials" error?
The user login and password entered did not match the information we have stored in our database. Please make sure the information you entered is correct. Note that user logins and passwords are case sensitive so make sure Caps Lock is turned off.
Don't know your password? You can click the "Forgot Password" link on the login page to have a new password automatically generated for you. You will receive an email with a link to your new credentials. Alternatively, contact another user in your account and request that they reset your password by going to Account > Users and selecting Edit for your account. They can click "Reset Password" on the Edit User page. A new password is automatically generated and an email with login instructions is sent to you.
Don't know your user login? Contact another user in your account and request that they look it up by going to Account > Users and selecting Edit for your account. Your user login is displayed on the Edit User page.
If you need additional help, email Qualys Support at support@qualys.com.
